Ian & Stuart's Australian Mac 1/Ian and Stuart's One (Australia).iso/Mac FAQs/Symantec FAQs/NEP11.FAQ

Text File | 1994-11-09 | 27KB | 602 lines

ˇNEP (Norton Essentials for the Powerbook) 1.1
Common questions

0.0 What is an FAQ (Frequently Asked/Answered Questions)?
0.1 What is the current version and what system software is it
compatible with?

1.0 Installation tips and suggestions
1.1 NEP 1.1 will retain settings of 1.0
1.2 NEP will remove the Apple Caps Lock extension
1.3 Turn Off Autodoubler for installation
1.4 Post Installation: you may want to remove some of the menu
crowding inits that are already installed
1.5 Retrying Installer installation if it fails
1.6 Manual Installation procedures

2.0 General suggestions
2.1 Appletalk
2.2 Airport Shutdown
2.3 Battery savings suggestions
2.4 Battery Gauge
2.5 Battery Saver
2.6 Caps Lock Control
2.7 Instant Access
2.8 Power Guard
2.9 Quickdraw Printers
2.10 Load Virex After NEP to avoid crashes

3.0 SyncIt! Questions/suggestions
3.1 How SyncIt! resolves aliases
3.2 Caution on using same names with different files
3.3 Accessing Timbuktu or SyncIt! with NEP installed
3.4 Don't use circular references
3.5 Be sure that you have full rights to servers
3.6 Problem with Novell Netware file server
3.7 SyncIt! will ask for password to network server even if password
is saved in Chooser
3.8 Page 41 addendum

4.0 SyncIt! physical connections
4.1 How SyncIt! works
4.2 Setting up for use with Appleshare/Appletalk
4.3 Using the PowerBook in SCSI Disk Mode
4.4 SyncIt! cannot be used on Mac's with 9" screens

5.0 The Appearance of NEP on your Powerbook
5.1 NOW 4.0.0 causes inproperly drawn icons in NEP
5.2 NEP's Date and Time font selection
5.3 Try using Small Icons to view all panels
5.4 Suggestions on screen savers,  ghost images, and battery savings
5.5 Where did my NEP menu bar icons go?
5.6 How to control the indicators
5.7 PowerCursor my conflict with other cursor altering programs
5.8 How to use PowerKeys
5.9 Shareware program PopChar: making it work with NEP and MS
Word

6.0 How to reach Symantec



Beginning of the Answers

0.0 What's an FAQ?   An FAQ is a compilation of the most common
question about a subject and their answers.  This is an established
technique (adopted from its widespread use on USENet) for reducing
the repetition of questions and answers online services (such as BBS'
CompuServe and America OnLine).

Our intent is to answer as many questions as possible so you don't
have to leave a question and call back to get an answer to something
that we've already covered a few times before.

We will be aggressively maintaining these to insure that they always
have answers to the most current issues pertaining to a product.
Naturally users are encouraged to read the FAQ before posting.
Hopefully you'll find your question (and its answer) here (which will
save you time and money).

Please note that this is not intended to replace the manual or the
built-in help.  It is prepared and maintained by our tech support staff
so our FAQ's may not have breadth or editorial polish of our official
documentation.  Hopefully this will answer some questions that our
technical writers couldn't foresee.

You may have been referred to this document by one of our
technicians or another customer.  Please don't take offense to this.  We
are trying to provide the answers in the best possible way.

0.1 What is the current version and what system software is it
compatible with?

NEP 1.1 was the last version of NEP to be released.  NEP was
discontinued as of 3/30/94.  There are a very large number of new
Powerbooks that have been released since that time and NEP may not
function correctly on many of them.  In most cases, some modules may
work and some may not.  Battery Gauge is the most common module
that will have problems, due to changes in Powerbook batteries that
NEP was not designed to handle.

NEP was tested for use with system 7.1 but not with 7.5.  There is no
information as to its compatibility with that version of the system
software.



1.0 Installation tips and suggestions

1.1 NEP 1.1 will retain settings of 1.0
Norton Essentials 1.1 will automatically retain your previous settings
and preferences  from verson 1.0 during installation.

1.2 NEP will remove the Apple Caps Lock extension
The Norton Essentials Installer removes Apple’s Caps Lock extension
during installation and places it in a new folder named “Items moved
by NEP” at the “root” level of the volume you are installing to. Our
Norton Essentials Caps Lock Control feature replaces and enhances the
functionality originally provided by Caps Lock. Should you decide to
revert back to Apple’s Caps Lock extension, simply drag Caps Lock out
of the “Items moved by NEP” folder back to the Extensions Folder
(located in your System Folder); then locate and open the Norton
Essentials Folder (in your Control Panels Folder) and drag Caps Lock
Control to an alternate folder location (possibly to the “Items moved
by NEP” folder).

1.3 Turn Off Autodoubler for installation
If you are using AutoDoubler, turn it off temporarily while installing
Norton Essentials on your PowerBook. Be sure to turn it on again after
installation is complete.


1.4 Post Installation: you may want to remove some of the menu
crowding inits that are already installed
If you are using a clock utility such as Super Clock or Now’s
AlarmsClock that displays the time in the menu bar, you may want to
disable it before or immediately after installation (unless of course,
you prefer it to ours) to avoid “overcrowding” in the menu bar.



1.5 Retrying Installer installation
Restart your powerbook with the extensions off.  (To turn the
extensions off; start/restart your machine, immediately after hearing
the startup tone hold down the shift key, you will see the Happy Mac
icon and then a sign will appear saying: “Welcome to Macintosh,
Extensions off”. At this time you can release the shift key.)  Then
insert the Norton Essentials Disk into the floppy drive and begin
normal installation.


1.5 Manual Installation
There are six items in the Norton Essentials Installer window, two of
them (Double~click to Install & Norton Essentials Installation) will not
be used in the manual installation process and should be ignored.

The Norton Essentials control panel should be placed in the Extensions
folder (inside your system folder on your hard drive.)  (It is a control
panel, but it has to go inside the extensions folder in order to load
properly.)  Make an alias of it (highlight it by clicking on it once, then
go up to the “File” menu at the top of the screen and choose “Make
Alias”) and put the alias into the Control Panels folder.

Put the Norton Essentials Folder into the Control Panels Folder, there
will now be two items within the Control Panels Folder with Norton
Essentials in their name; The Norton Essentials Folder & the Norton
Essentials alias.  The alias is easily recognized because its name is in
script typeface.

IMPORTANT: If you manually install Norton Essentials, you must
remove the Apple Caps Lock extension from the Extension folder.
Place it for safekeeping somewhere outside of the system folder.
Failure to remove the Apple Caps Lock Extension will result in erratic
behavior, i.e. double arrows in the menu bar, erratic caps lock sounds,
erratic caps lock key behavior.



2.0 General suggestions

2.1 Appletalk
AppleTalk and Hard Disk spinup prevent an 'instant' wakeup.  Turn off
AppleTalk and use a RAM disk, and you'll be able to instantly wake
up.  Setting your machine to sleep very quickly, with a well planned
RAM disk may give you 5-6 hours of usage per charge.

You may wish to have AppleTalk turned on when you restart and then
turn it off afterwards.  That way you'll be able to turn AppleTalk on
and off without restarting, otherwise a certain system code doesn't get
switched at startup and you'll need to restart to turn on AppleTalk.


2.2 Airport Shutdown
Now Utilities' Startup Manager may warn you that Norton Essentials
(or an extension that loads immediately following Norton Essentials)
caused a system error the next time you start up your PowerBook
after you have shut down using Airport Shutdown.  Should this occur,
use Startup Manager to turn the affected extensions back on.

If you have Power Guard activated, you will have to enter your
password before you can invoke the Airport Shutdown.  An Extension
that loads before Norton Essentials can potentially conflict with
Airport Shutdown also.


2.3 Battery savings suggestions
Turning off Sound using the sound CDEV will save battery usage.

The best way to discharge a battery is to run your PowerBook
normally until it is forced to sleep.

Lead-Acid (used in the PowerBook100):  Recharge lead-acid batteries
when they become depleted, and never fully discharge the battery.
Lead-acid batteries should be kept full charged.

Nickel-Cadmium (used in the PowerBook140, 145, 160, 170, & 180):
Recharge nickel-cadmium batteries when they become depleted.  To
avoid NiCad "memory" problems (battery won't full recharge) fully
discharge and recharge the battery.

Nickel-Hydride (used in the PowerBook 210 & 230):  Same as Nickel-
Cadmium.

2.4 Battery Gauge
Battery Gauge is best used to "estimate" the minimum time left on the
current battery's charge.  Depending on your current settings and
usage demands, you actually may have more or less.

NOTE: The Current version of NEP (presently 1.1) does not yet support
accurate analasys of the battery state of newer PowerBooks.  It is
suggested that you remove the Battery Module from the Norton
Essentials Folder in the Control Panels folder, and rely on the
PowerBook’s native battery gauge.


2.5 Battery Saver
If you are using After Dark with your PowerBook, Battery Saver may
not be able to automatically dismiss the “network connections
warning” dialog that appears when the PowerBook wants to sleep.  To
get around this problem, turn on “Skip warnings dialog when going to
sleep” option in the Battery Saver power panel.


2.6 Caps Lock Control
When using Caps Lock Control’s “Double-press of Caps lock” option
with an ADB keyboard connected to your PowerBook or with a
PowerBook Duo, it is possible that the Caps Lock LED (located on the
keyboard) may not reflect the true status of caps lock.  Use the Caps
Lock Control Indicator to determine the current status of the caps lock
function.


2.7 Instant Access
If you have a printer connected directly to your Printer serial port on
your PowerBook, Instant Access may cause the printer to print
unwanted characters.  To solve the problem, temporarily turn off
Instant Access, select your printer using the Chooser, and print your
file. When finished, you may turn Instant Access back on again.  This
problem will not occur if you are using a network printer connected
via AppleTalk.



2.8 Power Guard
Normally, holding down the Shift key during startup will cause all
extensions to be skipped. If you are using Norton Essentials Power
Guard to lock your PowerBook on Startup, Norton Essentials will not
allow the Shift key to prevent extensions from loading, as this would
defeat your PowerBook’s protection.  This is done intentionally to
prevent unauthorized access to your PowerBook.  To startup with
system extensions disabled, open the Power Guard panel and
temporarily turn off the option to lock at startup then restart holding
down the Shift key.


2.9 Quickdraw Printers
Certain printers that use the PowerBook’s CPU to image documents,
(Quickdraw printers like the Apple “Stylewriter” series or HP
“Deskwriter” series) behave erratically when AppleTalk is activated at
the printer port.  The printer may, at unexpected moments, print out
pages of gibberish.  On the PowerBook AppleTalk may suddenly switch
on, without giving any indication in the Chooser.  The solution is to
plug the printer into the modem port, making the proper adjustments
in the Chooser to reflect this.


2.10 Load Virex After NEP to avoid crashes
Norton Essentials will crash on startup if the anti-viral software
“Virex” loads before Norton Essentials. Rename either Virex or Norton
Essentials to adjust the loading order.



3.0 SyncIt! questions/suggestions

3.1 How SyncIt! resolves aliases
When resolving aliases, SyncIt! uses some very important operational
guidelines (these are used to protect your valuable data!).  SyncIt!
does not resolve aliases that have unconventional names (but does
prompt you as they are encountered while syncing files).  An
unconventional alias name might be “Frank’s File” when the original
file is named “Joe’s File”.  It’s a sound  idea to use conventional naming
if just for orginazational purposes.  To create an alias with with a
conventional name, select a file, folder, or disk and choose the Make
Alias command from the File menu at the desktop.  The resulting alias
is automatically (and conventionally) named for you.

3.2 Caution on using same names with different files
Avoid syncing files of the same name but different type.  For example,
do not sync a Microsoft Word document named Ted’s work with an
Aldus SuperPaint file named Ted’s work.


3.3 Accessing Timbuktu or SyncIt! with NEP installed
When using Timbuktu and Norton Essentials together on your
PowerBook, you may notice that the Norton Essentials SyncIt! menu
icon and Timbuktu’s Guest Access menu (if currently enabled) are not
visible in the menu bar.  Even though neither of the menus display in
the menu bar, you can still access each menu by doing the following:
To access commands in the SyncIt! menu, hold the mouse button down
while dragging the pointer across the menu bar (from left to right)
until the SyncIt! menu is displayed.
To access commands in the Timbuktu’s menu (when Guest Access is
on), hold the mouse button down while dragging the pointer across the
menu bar (from right to left) until the Timbuktu menu is displayed.


3.4 Don't use circular references
Avoid “circular references” when syncing folders.  That is, syncing a
folder with itself or with a parent folder containing itself.


3.5 Be sure that you have full rights to servers
For best results, make sure you have full privileges to any folders that
you are syncing.


3.6 Problem with Novell Netware file server
When syncing files in a folder on a Novell NetWare file server, SyncIt!
may sync files that haven't actually changed.  This appears to be due
to a limitation of Novell NetWare which results in the changing of
modification times of files stored on the NetWare server.  This
problem will not cause data loss, but can cause SyncIt! to
unnecessarily copy files.


3.7 SyncIt! will ask for password to network server even if password
is saved in Chooser
When starting a sync with a networked volume that is not currently
mounted, a Chooser dialog  will come up asking for the name and
password to use to connect to the server.  This will happen whether or
not a name and/or password have been saved within the Chooser.


3.8 Page 41 addendum
Page 41 of the NEP manual shows a diagram that indicates that before
applications can be added to the exceptions list, the “Files created with
the following applications...” checkbox must be checked.  This is not
true.  Applications can be added at any time.  However, they won’t be
used as exceptions until that checkbox is checked.


4.0 SyncIt! physical connections
4.1 How SyncIt! works
SyncIt! synchronizes the files residing inside any two folders.  In order
to do this, both folders must be accessible from the machine running
SyncIt! For example: SyncIt! can be used to sync a folder on the
PowerBook hard disk and a folder on a floppy disk.  However, if the
floppy disk isn’t in the floppy drive, its folders aren’t accessible and
can’t be synced.  When the floppy disk is inserted, the files and folders
on it become available to be manipulated on the PowerBook.  As soon
as they are available on the Powerbook, they can be synced.
The same principal applies no matter where the two folders reside and
no matter how the two Macintoshes are connected.  Both folders must
be available for manipulation from the Macintosh that is running
SyncIt!  To sync a folder residing on the PowerBook with a folder
residing on a desktop Macintosh, the two machines must be connected
in some way.  There are two ways to connect a PowerBook to a
desktop Macintosh so that SyncIt! can be used.


4.2 Setting up for use with Appleshare/Appletalk
All Macintoshes can be connected to each other via AppleTalk.  Using
Apple’s File Sharing software on two such connected Macintoshes, the
contents of one Macintosh hard disk can be manipulated from the
other Macintosh.  If you are unsure of any of the procedures outlined
below, consult your Macintosh manuals for more information on
AppleTalk, AppleShare, and File Sharing.

A.Make the physical connection between the two Macintoshes.  This
should use a proper AppleTalk cable and the connection should be
made when both machines are off.

B.Set up the networking software on both Macintoshes.  The following
steps need to be performed on each machine:

1.In addition to the standard System software, make sure the
following 6 files are installed:
In the Control Panels folder place Network, Sharing Setup, and Users &
Groups.
In the Extensions folder place AppleShare, File Sharing Extension, and
Network Extension.

If these files are not installed in your System Folder, they can be
found on the Apple installation disks.  After installing them, restart
the Macintoshes.

2.Go into the Chooser and make sure AppleTalk is on.  If it is off, turn
it on. If it will only activate on restart, turn it on and restart.

3.Go into the Control Panels folder, find the Network control panel and
double-click on it.  Make sure that LocalTalk is selected.  Close the
window after LocalTalk has been selected.

4.The following needs to be done on the desktop Macintosh only.  Go
into the Control Panels folder, find the Sharing Setup control panel,
and double-click on it. Set the Owner Name, Owner Password, and
Macintosh Name.  It doesn’t really matter what they’re set to-they can
always be changed later. Now click on the Start button for file sharing.
You will receive a status dialog informing you that file sharing is
starting up.  It takes several seconds for file sharing to activate.  When
it does the status dialog will inform you that file sharing is on. Close
the Sharing Setup control panel.  The desktop Macintosh is now ready
to have its files and folders shared by the PowerBook.

5.The following needs to be done on the PowerBook.  Open the Chooser
on the PowerBook and select the Appleshare icon.  This will bring up a
list of available file servers.  The machine-name that was entered in
the Sharing Setup control panel for the desktop Macintosh will be
listed here and will be considered a file server.  Double-click on this
name and a dialog box will appear asking you to “Connect” or register
with the desktop Macintosh.  At this point you will have to type in the
name and password that was entered into the Sharing Setup control
panel for the desktop Macintosh.  After typing these in, click on the OK
button.  You will then be asked which volume you want access to.  If
your desktop Macintosh has multiple hard disks or multiple partitions
on a single hard disk, they’ll all show up on the list presented for your
selection.  Select the hard disk or partition on this list which contains
the folder you wish to sync.  After doing this you will be brought back
to the Chooser and can then exit out of it.

C.The hard disk of the desktop Macintosh can now be manipulated just
as you would manipulate the PowerBook’s hard disk.  Files can be
copied to it, copied from it, or deleted from it. SyncIt!! will work with
this disk just as it would with any other hard or floppy disk.


4.3 Using the PowerBook in SCSI Disk Mode
Certain model PowerBooks are configured to be able to be connected to
another Macintosh via “SCSI Disk mode” (Consult your PowerBook
manual to determine if your machine is so configured).  This uses a
SCSI cable to physically connect the PowerBook and desktop Mac. Once
connected, the PowerBook’s hard disk acts as an external hard disk for
the desktop Macintosh.  The PowerBook’s hard disk shows up as a
regular external hard disk icon on the screen of the desktop
Macintosh.  At this point, all of the PowerBook’s files and folders are
completely accessible to be manipulated on the desktop Macintosh.
There are a couple important notes about this, however:

WARNING: Make sure you read the manuals that came with the
PowerBook to find out exactly how to connect the PowerBook to the
desktop Macintosh via SCSI Disk mode.  Be especially careful to set the
SCSI ID of the PowerBook to an unique ID number not already taken
by the devices on the SCSI chain of the desktop Macintosh.  Such
things as hard disks, CD-ROMS, optical disks, and scanners can all be on
the SCSI chain of the desktop Macintosh and all have their own,
unique, IDs.  A utility such as SCSI Probe can be very helpful in
determining what devices are connected and their IDs.

Since the PowerBook’s CPU will not be running if connected this way,
SyncIt! must be installed on the desktop Macintosh. It surprises many
users that Norton Essentials for PowerBook can be installed on a non-
PowerBook. While it can be, SyncIt! is the only portion of Norton
Essentials that will be installed on a desktop Mac. If you install using
the Installer, SyncIt! is the only module that will be loaded. If you
install by dragging files over, the other modules will be ignored.


4.4 SyncIt! cannot be used on Mac's with 9" screens
SyncIt! cannot be used on any Macintosh with a 9” screen, such as a
Plus, Classic, SE30, etc. If you try to install it, the Installer will warn
you of this. If you drag the files over to the System Folder and restart,
Norton Essentials will display an “X” through its icon on startup and
won’t be functional.



5.0 The Appearance of NEP on your Powerbook

5.1 NOW 4.0.0 causes inproperly drawn icons in NEP
Version 4.0 of NowMenus causes indicators in the Norton Essentials
Menu to be drawn improperly. Upgrading to NowMenus 4.0.1 fixes the
problem.


5.2 NEP's Date and Time font selection
Norton Essentials Date and Time indicators uses the font and size
settings chosen in the Indicators Power Panel. If you have changed
your menu font, (as with NowMenus,) you may want to change the
Norton Essentials date and time indicators to match that font.

Some fonts are controlled by font utilities such as Suitcase. If you have
selected one of these fonts for the Norton Essentials date and time
indicators, that font may not display correctly unless you make sure
the font utility loads before Norton Essentials. You can do this by
renaming Suitcase or Norton Essentials, or by using an extension
management utility.


5.3 Try using Small Icons to view all panels
Viewing your panel list using small icons will allow you to see all
Power Panels at once. This may be adjusted through the “preferences”
option displayed in the Norton Essentials main panel.


5.4 Suggestions on screen savers,  ghost images, and battery savings
Active matrix screens (e.g. 170 and original portable) should use white
background screen savers.  Models with Film Supertwist Nematic
displays (e.g. 100, 140 & 145) should use standard screen savers
(black background).

An image left on an LCD screen for an extended period leaves a ghost
image.  Unlike CRT's, these displays will recover and eventually erase
the ghost image during periods of "sleep" or while off.  It generally
takes between one and two times as long to remove the ghost image as
it took to create it.

Having the backlight set to maximum consumes a lot of power. When
running off the battery, set the backlight to the dimmest comfortable
setting to conserve power.


5.5 Where did my NEP menu bar icons go?
Some software, such as Microsoft WORD, have so many items in the
menu bar that they soon start encroaching on the NEP icons. If there is
not enough room Norton Essentials usually surrenders space to the
other application. The Caps Lock Indicator is usually the first NEP icon
to disappear.


5.6 How to control the indicators
Certain modules have controls over indicators in the menu bar. In
addition to being configured within the individual module’s control
panel, these indicators are also controlled from within the “Indicators”
module. The “Indicators Module” also has three indicators (Power
Source, date, and time) that only it controls. The On/Off switch in the
“Indicators Module” only controls those three exclusive indicators. All
others are turned on/off by their respective modules.


5.7 PowerCursor my conflict with other cursor altering programs
Power Cursor will only substitute one of its cursors for the generic
finder cursor. It will not work with any custom cursors that
applications may have. If another cursor-changing application is
running (such as Click-Change), it may affect how NEP’s Power Cursor
works.


5.8 How to use PowerKeys
ower Keys is a centralized location from which to change the Power
Keys of all the modules. When the Power Key’s written description has
“opt”, “ctrl”, or “shift” in it, it means to press the option key, the control
key, or the shift key in addition to the letter key displayed. Push the
keys simultaneously.


5.9 Shareware program PopChar: making it work with NEP and MS
Word
The shareware extension “PopChar” causes the cursor to unexpectedly
jump around while typing in Microsoft WORD and some other
applications while using Norton Essentials for Powerbook. Either
remove PopChar or move the corner of the screen PopChar resides in
to the lower right of the screen (it normally resides in the upper left.)



6.0 How to reach Symantec

Symantec Corporation
Symantec Corp.
175 W. Broadway
Eugene, OR.  97401-3003


We can also be reached through electronic mail on the following on-
line services:
America Online:  Keyword: SYMANTEC
Compuserve: GO SYMUTIL
The Symantec BBS
2400/1200/300 baud: [phone]
9600 baud: [phone]
AppleLink: NORTON.TECH

Symantec's international partners are located throughout the world.
Please call our Customer Service Center in Oregon at [phone]
for the name, address, and phone number of the international office
closest to you.